The customer service department is a department that communicates with customers in real time after the marketing department. It needs to integrate the information of the operation department, overseas departments, including the logistics department, and timely feedback from customers, reporting processes, and later reconciliation and settlement.
Our customer service staff have an average working experience of 10 years and have rich experience in the logistics industry. In addition, the company will conduct regular assessments of customer service, operation and other personnel every quarter to ensure that front-line personnel continue to improve their professionalism, learn new industry policies, maintain a keen insight into international shipping, and find and solve problems in a timely manner.